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Cookie Returns Policy

As our cookie products are perishable, cookie returns are not allowed and all food sales are final.

Bend Cookie Company will be happy to replace any item(s) in the unlikely event that they arrived spoiled or did not arrive to a proper address. Shipping/handling charges are not refundable. Refunds will be credited to the originating credit card.

We do everything we can to ensure that your cookies are packaged properly and protected during shipment. It is recommended that Insurance be purchased if you are concerned with damage to your cookies.

We are not responsible for damage or loss as a result of shipments being returned to the freight location or being undeliverable as a result of incorrect address information you supply to us, or for inability of a recipient to receive the package on the day you specify that it should be delivered.

Please give us a call if there is any problem with your order and we will find a way to make it right.

Regular business hours are Monday-Friday 10am-6pm PST

Call us at 1-541-977-9177

Please leave us a detailed message stating your call-back phone number and name twice.

For questions or to place an order please E-mail:

Existing Orders please E-mail:

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